Framework works with many professional service organizations and associations to:
- Renew governance practices, Board structure, training and development programs;
- Understand how best to provide value to membership through research;
- Identify stakeholder needs and expectations
- Define and size segments
- Measure awareness, satisfaction and loyalty
- Formulate strategy that differentiates the organization;
- Realign services to deliver the strategic direction and value to members.
Canadian Council of Land Surveyors (CCLS)
The Canadian Council of Land Surveyors (CCLS) is a council created by the surveying associations themselves to provide a means to interact at a national level. Its prime objectives are to provide national strategies, and national and international representation, for land surveyors within the geomatics profession. Framework conducted a survey to determine monetary and non-monetary compensation of CCLS membership, and to identify segmentation including technical field and office staff, and professionals. The analysis of the survey findings provided a basis for the organization to gain insights into the community of surveyors, as well as advance the profession in Canada.
Certified Management Accountants
The Association of Certified Management Accountants in Alberta underwent an extensive review to advance its Board governance and renew its role leading CMA Alberta in a manner defined by CMA Canada Partnership Agreement and rationale. Framework conducted a comprehensive board assessment of the CMA Alberta board across ten best practice dimensions including, for example: fiduciary responsibilities, strategic direction, risk management and committee performance. The results prioritized performance gaps and identified the initiatives to be addressed for enhanced Board governance and overall performance. Framework concluded the engagement by developing a two-year Board Development Plan. With optimized practices and structures identified, the CMA Alberta Board is now advancing its strategic direction in order to provide valuable service to its members.
Ontario Association of Architects
The Ontario Association of Architects (OAA) is a self-regulating organization governed by the Architects Act, which is a statute of the Government of Ontario. The Association is dedicated to promoting and increasing the knowledge, skill and proficiency of its members, and administering the Architects Act, in order that the public interest may be served and protected. Framework designed and conducted two separate demographic quantitative research surveys: one for the 5,000 individual members and one for the 1,500 architectural practices in the province of Ontario. The survey was used to inform OAA’s administration and communications efforts. The results provided the foundation for OAA to make improvements to meet their members’ expectations and to inform the organization’s strategic direction.
The Canadian Institute of Planners (CIP)
With more than 7,500 members across Canada, the CIP conducts professional activities nationally and internationally, with a growing strategic focus on topics that will advance planning practice or that impact the profession. The CIP has retained Framework’s services several times over the years to conduct member research on a national level, focusing on their members’ needs and expectations. The CIP has recommended Framework to their provincial affiliates.
Climate Change Surveys – Framework has conducted a series of annual Climate Change surveys to see if the day-to-day practice of planning professionals has changed as a result of the Climate Change issue. The surveys were conducted annually to allow for detailed and specific trending, and were used by the Federal Government to better understand the implications of this issue.
The Canadian Payroll Association
As the authoritative source of Canadian payroll compliance knowledge, the CPA influences the operational, compliance and technology policies and processes of payroll service bureaus, software providers, hundreds of thousands of small, medium and large employers, as well as federal and provincial tax authorities. On a bi-annual basis for several years, Framework Partners has surveyed the 15,000 members of the Canadian Payroll Association in support of its strategic planning. During this time the organization has grown by 100%, with the COO attributing much of this success to the insights that Framework provides on a regular basis. In August of every year, Framework conducts a nation-wide survey of employed Canadians for the CPA, focusing on payroll and related issues. The information from these surveys helps bring profile to National Payroll Week, through the media attention that the surveys attract. To ensure that the needs of the readership of the CPA’s publications are well understood and are appropriately represented in the content of the publications, Framework has conducted a series of readership surveys that help ensure that the publications are current and on point. Every five years the CPA realigns the curriculum that is the basis for the designation. The realignment focuses on the required core competencies of those in the profession, determined by the national member based surveys conducted by Framework Partners.
Ontario Association of Chiefs of Police
In order to renew its strategic direction and align with the needs of its stakeholders, the OACO sought to build an understanding and consensus of the strategic priorities facing the organization.
Framework carefully selected the member engagement methodology not only to derive solid data, but to create the opportunity for strong alignment within the Board of Directors. Notably, the effort created consensus on the strategic priorities, even though Board members represented jurisdictions of widely varying sizes and perspectives. Because of this, the Board was able to quickly move on an implementation plan.